Every sourcer on PropertyScan holds current membership of the Property Redress Scheme — the government-approved independent redress scheme mandatory for all property sourcing agents in England.
The Property Redress Scheme (PRS) is a government-approved independent dispute resolution service for property agents in England. It was established under the Enterprise and Regulatory Reform Act 2013 and became mandatory for property sourcing agents in 2014.
The PRS provides consumers with access to a free, impartial complaints resolution service when disputes with property agents cannot be resolved directly. It operates independently of both the consumer and the agent, ensuring fair outcomes.
PropertyScan requires proof of current PRS membership from every sourcer before their account is approved. This is not optional — it is a fundamental condition of listing on our platform.
If an investor has a complaint against a sourcer that cannot be resolved directly, they can escalate it to the PRS for a free, independent resolution — including potential compensation awards up to £25,000.
Since 2014, all property sourcing agents operating in England are legally required to belong to a government-approved redress scheme. Operating without membership is a criminal offence.
PRS members must adhere to a code of practice covering transparency, fair dealing, and professional conduct. Serious breaches can result in removal from the scheme.
PRS membership requires sourcers to be transparent about all fees and charges upfront. Investors can have confidence that the sourcing fee shown on the platform is the full amount.
PRS membership isn't just a legal requirement — it's a competitive advantage that signals professionalism to every investor on the platform.
PRS membership demonstrates professionalism and regulatory compliance — making your listings more attractive to sophisticated investors.
You cannot legally operate as a property sourcing agent in England without redress scheme membership. PropertyScan requires proof of current membership before approval.
Investors know that if they have a genuine grievance, there is a formal resolution process available. This reduces friction and builds trust in your listings.
PRS membership connects you to a community of compliant property professionals and signals that you take your legal and ethical obligations seriously.
When you transact with a sourcer on PropertyScan, you have the backing of the PRS dispute resolution framework — independent of our platform.
Every sourcer on PropertyScan holds PRS membership, meaning you always have a formal complaints pathway — independent of PropertyScan — if something goes wrong.
In the event of a valid complaint, the PRS can award compensation of up to £25,000. This is in addition to any refund processes via Stripe.
PRS membership means sourcers are operating legally. Dealing with unregistered sourcers outside the platform carries significant risk — on PropertyScan, that risk is eliminated.
You don't need to verify a sourcer's PRS status yourself. PropertyScan checks current membership at the point of verification and re-checks periodically.
The PRS is a government-approved independent redress scheme for property agents in England. It allows consumers to escalate complaints that haven't been resolved directly with the agent, providing free, impartial dispute resolution.
Yes. Under the Redress Schemes for Lettings Agency Work and Property Management Work (Requirement to Belong to a Scheme) (England) Order 2014, all property sourcing agents operating in England must belong to an approved redress scheme. Failure to comply is a criminal offence carrying fines of up to £5,000.
If we become aware that a sourcer's PRS membership has lapsed, their account and listings are immediately suspended until valid membership is reconfirmed. They will be notified to re-submit documentation.
First, raise it directly with the sourcer via the PropertyScan messaging system. If unresolved, you may escalate to the PRS directly at theprs.co.uk. You can also contact PropertyScan's support team who can assist with the process.
PropertyScan operates as an introduction platform, not a property agent. Complaints about our platform can be submitted via our contact form. For complaints about specific sourcers, the PRS provides independent resolution.
No unregistered agents. No guesswork. PropertyScan checks PRS membership on every sourcer before a single deal goes live.